Frequently Asked Questions
Got a question? Find quick answers below about shipping, returns, payments and more. Can’t find what you’re looking for? Our friendly Australian team is here to help 7 days a week.
Is Hive & Hush the same as Simplify Australia?
Yes. Simplify Australia is now Hive & Hush, the same veteran-owned Perth family business with the same products and guarantees.
What is your 30 day money back guarantee?
If you change your mind, you can return items within 30 days for a full refund.
Return shipping is free across Australia and New Zealand, whether you’ve changed your mind or something isn’t quite right.
Items must be in resalable condition and in their original packaging. See our Returns & Refund Policy for details.
How quickly will my order arrive?
Most orders are processed within 24-48 hours (excluding weekends and public holidays) and arrive in 2 to 8 business days, excluding courier delays.
Where do you ship from?
We ship from our Australian or overseas warehouses, depending on stock levels. For full transparency, our range includes Australian-made products alongside products made overseas, mostly in China. Sourcing directly keeps our prices fair without the big retail markup, and we pass those savings on to you.
What shipping options do you offer?
We offer two shipping options:
Fast & Free Shipping (2 to 8 business days)
Fast & Free Shipping + Shipping Protection ($2.99 AUD), which adds extra cover for your parcel in transit
We don’t currently offer express shipping. See our Shipping Policy for full details.
How do I track my order?
You’ll receive a tracking link by email once your order ships. You can also check anytime on our Track Your Order page.
What if my order is lost, damaged or faulty
Email us your order number and a photo, and we’ll replace or refund faulty or damaged items. If you added Guaranteed Protection, lost and stolen parcels are covered too.
Can I change or cancel my order?
Yes, within 24 hours of placing your order. Orders are processed quickly, so please email us with your order number as soon as possible and we’ll update or cancel it for you.
What types of payment do you accept?
We accept all major cards, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.
View our Payment Methods here.
What currency is the store in?
Prices are shown in AUD or NZD, depending on your location.
What if my credit card declines?
First, check that online and international payments are enabled in your banking app, as some banks block these by default. If it still doesn’t work, try another payment method such as PayPal or Afterpay, or contact your bank. Our checkout is powered by Shopify, with security measures to protect both you and our store.