Shipping Policy

We know you’re excited to receive your Hive & Hush order, and we are too. Every order ships free across Australia and New Zealand, with tracking included.

Shipping At A Glance

  • Fast & FREE shipping on every order, with no minimum spend
  • Orders processed within 24 to 48 hours, excluding weekends and public holidays
  • Delivery within 2 to 8 business days across Australia & New Zealand
  • Tracking on every order
  • Optional Guaranteed Protection for $2.99

Shipping Options

At checkout, you can choose from two options:

1. Fast & FREE Shipping (2 to 8 business days)

  • Available on every order, with no minimum spend
  • Tracked delivery to your door

2. Fast & FREE Shipping 2-8 Business Days + Guaranteed Protection ($2.99)

Protect your order from damage, loss or theft during shipping with a 100% replacement guarantee.

  • Includes all the benefits of free shipping
  • If your parcel is lost, stolen or damaged in transit, we’ll replace it at no extra cost
  • Recommended for extra peace of mind, especially during busy periods

We don’t currently offer express or overnight shipping.

Order Processing

Our team processes every order within 24 to 48 hours, excluding weekends and public holidays. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery Times

Delivery takes 2 to 8 business days from when your order ships, excluding courier delays. During busy periods, such as major sales, Christmas and after public holidays, couriers can take a little longer. You can follow your parcel every step of the way using your tracking link.

Where Your Order Ships From

Some of our products ship from our Australian warehouses, while others ship from our overseas warehouse, depending on stock levels and demand. Either way, delivery is free and tracked, within the same 2 to 8 business day timeframe.

Our range includes a selection of Australian-made products, such as our PillowPro Australian Made Contour Pillow and our merino wool range. Our other products are made overseas, mostly in China, which lets us offer quality products at fair prices without the big retail markup and pass these savings on to you. Every product is backed by our 30 day money back guarantee.

If your order includes items from different warehouses, they may arrive in separate parcels, each with its own tracking.

Tracking Your Order

As soon as your order ships, we’ll email you a shipping confirmation with your tracking number. You can follow your delivery using the link in that email, or anytime on our Track Your Order page.

Tracking can take up to 48 hours to update after your order ships, so don’t worry if it doesn’t show movement straight away.

Lost, Stolen or Damaged Parcels

With Guaranteed Protection: If your parcel is lost, stolen or damaged during shipping, contact us within 10 days of the expected delivery date with your order number, and photos if it arrived damaged. We’ll send a replacement at no extra cost.

Without Guaranteed Protection: If tracking shows your parcel was delivered to the address provided at checkout, we’re unable to replace it if it’s later lost or stolen. We recommend checking with neighbours, household members and your local post office. If your item arrives damaged or faulty, you’re covered by our Returns & Refund Policy.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. We can update your address if your order hasn’t shipped yet, but we can’t change it once it’s on its way. If a parcel is returned to sender, we will reship your order free of charge.

Questions About Your Order?

Our friendly Australian team is here to help 7 days a week. Email us with your order number and we’ll reply within 24 hours during the week and 48 hours on weekends.

Email: hello@hiveandhush.com.au

Hive & Hush by OmniTrade Ecommerce Enterprises Pty Limited
Perth, Western Australia
ABN: 99 674 967 643