Returns & Refund Policy

We want you to love every order. If something isn’t right, we’ll make it right.

Return Shipping Is FREE Australia & NZ Wide!

Whether you’ve changed your mind or something isn’t quite right, return shipping is on us.

Our 30 Day Money Back Guarantee

If you change your mind, you can request a return within 30 days of receiving your order. To be eligible, the item must be in resalable condition, with no signs of wear or damage, and returned in its original packaging.

Once we receive and inspect the item, we’ll refund you to your original payment method.

For hygiene reasons, pillows, bedding and personal care products can only be returned for change of mind if they’re unopened and in their original sealed packaging.

Faulty, Damaged or Not As Described

If your item arrives faulty, damaged or not as described, contact us as soon as possible with your order number and a photo or short video of the issue. We’ll arrange a replacement or refund, and if we need the item returned, we’ll cover the return shipping.

How To Start A Return

Please contact us before sending anything back, so we can confirm your return and send you instructions.

  1. Email hello@hiveandhush.com.au or use our Contact Us page.
  2. Include your order number and the reason for your return.
  3. We’ll reply within 24 hours during the week and 48 hours on weekends with your return instructions.

Refund Timing

Once your refund is processed, please allow 5 to 10 business days for it to appear, depending on your bank. If it hasn’t arrived after 10 business days, check with your bank first, then get in touch and we’ll help.

Returns We Can’t Accept

Items returned after 30 days for change of mind
Items that have been used, damaged or misused, unless faulty
Opened pillows, bedding and personal care products, unless faulty
Items returned without contacting us first

Lost or Stolen Parcels

If tracking shows your parcel was delivered to the address provided at checkout, we’re unable to replace it if it’s later lost or stolen. Adding Shipping Protection at checkout covers you for lost, stolen or damaged parcels.

Cancelling An Order

You can cancel your order within 24 hours of placing it. Simply email us at hello@hiveandhush.com.au with your order number, and we’ll cancel it and give you a full refund.

After 24 hours, your order may already be on its way, so we can’t cancel it. Instead, you can return it under our 30 day money back guarantee once it arrives, with free return shipping.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our change of mind returns are offered in addition to these rights.

Contact Us

Email: hello@hiveandhush.com.au
Hive & Hush by OmniTrade Ecommerce Enterprises Pty Limited
ABN: 99 674 967 643